Privacy Policy

Welcome to the Privacy Policy of ERP MexoShop, operated by MexoShop at https://erp.mexoshop.com. This policy explains how we collect, use, disclose, and protect your personal information when you use our enterprise resource planning (ERP) platform and related services. By accessing or using our website and services, you agree to the terms outlined herein. Last updated: March 15, 2025.

Information We Collect

We collect information in three primary ways: (1) information you provide directly, such as when registering an account, contacting support, or completing forms; (2) information collected automatically via cookies and similar technologies, including IP address, browser type, device information, and usage patterns; and (3) information from third-party integrations, where permitted and disclosed.

Types of Personal Data

• Identifying information: full name, company name, email address, phone number, and physical address
• Account and authentication data: username, password (hashed), and two-factor authentication preferences
• ERP usage data: system activity logs, module access history, report generation timestamps, and configuration settings (anonymized where possible)
• Payment and billing information: invoicing details, tax IDs, and payment method tokens (processed securely via PCI-compliant gateways; we do not store full credit card numbers)

How We Use Your Information

We use collected information to: provide, maintain, and improve our ERP services; process transactions and manage accounts; respond to inquiries and support requests; send administrative communications (e.g., service updates, security alerts); comply with legal obligations; and conduct internal analytics to enhance system performance and user experience. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Sharing of Information

We may share your information only under the following circumstances: with trusted service providers (e.g., cloud hosting, email delivery, and security vendors) who are contractually bound to protect your data; when required by law or to respond to valid legal process; to protect the rights, property, or safety of ERP MexoShop, our users, or the public; and in connection with a business transfer (e.g., merger or acquisition), with appropriate safeguards in place.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.2+) and at rest (AES-256), regular security assessments, role-based access controls, and employee confidentiality agreements. While no system is 100% secure, we continuously monitor and update our practices to address emerging threats.

Your Rights and Choices

You may: access, correct, or request deletion of your personal data (subject to legal and operational constraints); withdraw consent where processing is based on consent; object to or restrict certain processing activities; and request data portability in a structured, machine-readable format. To exercise these rights, contact us at support@erp.mexoshop.com. We will respond within 30 days of a verified request.

Cookies and Tracking Technologies

Our platform uses essential cookies for authentication and session management, and analytics cookies (e.g., via Matomo) to understand aggregate usage trends. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Children’s Privacy

Our ERP services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.

International Data Transfers

ERP MexoShop operates globally and may transfer personal data across borders. When transferring data outside your jurisdiction, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) and adherence to applicable data protection frameworks such as the EU-U.S. Data Privacy Framework.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at support@erp.mexoshop.com or write to us at: MexoShop, Attn: Privacy Team, ERP Division, Jakarta, Indonesia. You may also visit our Contact Us page for additional support options.

For further details on your rights and our commitments, please review our Terms & Conditions, Disclaimer, and About Us pages.